We have fully resolved the incident and validated the fix. All previously affected Lucidworks services are operating normally, restoring full functionality across the platform and eliminating impact to all users. An incident report will be published by end of day Friday.
Posted Oct 27, 2026 - 21:29 UTC
Update
Lucidworks services continue to operate normally with no platform disruption or customer impact. We are continuing to monitor for any further issues and will provide an update once full resolution is confirmed.
Posted Oct 27, 2026 - 19:05 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 27, 2026 - 17:00 UTC
Monitoring
We have deployed an infrastructure change to mitigate the issue. Connected Search and AI agent services are currently stable. Lucidworks services and software are operating normally. Platform users are no longer experiencing service disruptions. There is no direct customer or end-user impact observed. We will continue to actively monitor Connected Search and AI agents and will provide a final update once full resolution is confirmed.
Posted Oct 27, 2026 - 16:11 UTC
Update
We are continuing to investigate the source of Connected Search and AI agent errors on our platform. This is a recurrence of the event from October 27, 2026, but the same mitigation steps taken then are not resolving the issue this time. Lucidworks engineers are actively working to identify a root cause, and we will post further updates here as soon as we have more information available to share.
Posted Oct 27, 2026 - 15:28 UTC
Investigating
Lucidworks Connected Search and AI agent services are experiencing a service disruption resulting in failed requests. We are actively investigating the issue to restore normal operations. We will provide further updates as more information becomes available.
Posted Oct 27, 2026 - 14:37 UTC
This incident affected: Agent Studio and Connected Search.