All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lucidworks Platform Operational
Lucidworks AI Operational
Agent Studio Operational
Analytics Studio Operational
Commerce Studio Operational
UI Studio Operational
Connected Search Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Connected Search and AI Agent Service Disruption
Resolved - We have fully resolved the incident and validated the fix. All previously affected Lucidworks services are operating normally, restoring full functionality across the platform and eliminating impact to all users. An incident report will be published by end of day Friday.
Oct 27, 21:29 UTC
Update - Lucidworks services continue to operate normally with no platform disruption or customer impact. We are continuing to monitor for any further issues and will provide an update once full resolution is confirmed.
Oct 27, 19:05 UTC
Update - We are continuing to monitor for any further issues.
Oct 27, 17:00 UTC
Monitoring - We have deployed an infrastructure change to mitigate the issue. Connected Search and AI agent services are currently stable. Lucidworks services and software are operating normally. Platform users are no longer experiencing service disruptions. There is no direct customer or end-user impact observed. We will continue to actively monitor Connected Search and AI agents and will provide a final update once full resolution is confirmed.
Oct 27, 16:11 UTC
Update - We are continuing to investigate the source of Connected Search and AI agent errors on our platform.  This is a recurrence of the event from October 27, 2026, but the same mitigation steps taken then are not resolving the issue this time.  Lucidworks engineers are actively working to identify a root cause, and we will post further updates here as soon as we have more information available to share.
Oct 27, 15:28 UTC
Investigating - Lucidworks Connected Search and AI agent services are experiencing a service disruption resulting in failed requests. We are actively investigating the issue to restore normal operations. We will provide further updates as more information becomes available.
Oct 27, 14:37 UTC
Connected Search Service Disruption
Resolved - This incident is now fully resolved and all systems have returned to normal operations. Lucidworks services and software are operating normally with no remaining disruption, and there is no remaining direct customer impact to end users.
Oct 27, 04:36 UTC
Monitoring - We have restarted the affected backend services, and have seen the errors subside. We can confirm that stability has returned; Connected Search queries and Agent Studio agents are once again fully functional.  We are continuing to monitor the services to watch for a recurrence of errors and will provide a final resolution update once full stability is verified.
Oct 27, 03:29 UTC
Update - We are continuing to investigate this issue.
Oct 27, 03:15 UTC
Investigating - Lucidworks Connected Search is currently experiencing a service disruption resulting in query request failures. Customers using the platform to execute search queries are receiving failed requests. In addition, interactions with Agent Studio agents are unable to complete. We are actively investigating the issue to restore normal operations. We will provide further updates as more information becomes available.
Oct 27, 02:51 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage