All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lucidworks Platform Operational
90 days ago
99.95 % uptime
Today
Lucidworks AI Operational
90 days ago
99.98 % uptime
Today
Agent Studio Operational
90 days ago
99.98 % uptime
Today
Analytics Studio Operational
90 days ago
99.98 % uptime
Today
Commerce Studio Operational
90 days ago
99.98 % uptime
Today
UI Studio Operational
90 days ago
99.98 % uptime
Today
Connected Search Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 6, 2026

No incidents reported today.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

SaaS Platform User Interface and Signals Beacon Disruption
Postmortem - Read details
Jul 28, 20:08 UTC
Resolved - The incident has now been fully resolved and validated. All previously-affected Lucidworks services and software are operating normally. Platform users can access the SaaS Platform UI without encountering errors. Signals Beacon data collection is once again functioning as well.

The service disruption was caused by an expired SSL certificate. To resolve the issue, new certificates were successfully deployed. A postmortem report will be shared here within 1 business day.
Jul 27, 19:24 UTC
Monitoring - New certificates have been configured to mitigate the disruption, and internal testing has confirmed that all services are stable and available. Lucidworks services and software are once again fully operational. End users are experiencing no impact. We are continuing to actively monitor system performance to ensure ongoing stability before providing a final resolution update.
Jul 27, 19:03 UTC
Update - As the Lucidworks Signals Beacon sends data to api.lucidworks.com, it is affected more significantly by this incident than other products. Analytics Studio customers may see a gap in signals data collection through the duration of this incident.

We will provide another update here as soon as the certificates have been replaced.
Jul 27, 18:53 UTC
Identified - Our monitoring failed to sufficiently alert us ahead of time to pending certificate expirations for 3 of our subdomains (platform, api, and internal.lucidworks.com). We are currently generating new certificates and will update this posting as soon they have been put into service.
Jul 27, 18:22 UTC
Investigating - The Lucidworks SaaS Platform is currently experiencing a widespread service disruption affecting administrative controls. Users are unable to access the SaaS Platform UI and are receiving certificate error responses. End users are not impacted, as all other services remain operational.  We are aware of the underlying issue and are actively working to rectify it. We will provide further updates as soon as that fix is in place.
Jul 27, 18:19 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

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