All Systems Operational
Uptime over the past 90 days. View historical uptime.
Springboard UI
Operational
90 days ago
99.98 % uptime
Today
Data Ingestion Operational
90 days ago
100.0 % uptime
Today
US Region Data Ingest
Operational
90 days ago
100.0 % uptime
Today
EU Region Data Ingest
Operational
90 days ago
100.0 % uptime
Today
Query APIs Operational
90 days ago
100.0 % uptime
Today
US Region Search APIs
Operational
90 days ago
100.0 % uptime
Today
EU Region Search APIs
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
platform.lucidworks.com unavailable
Resolved - We have confirmed that reverting our earlier change has corrected the root cause of this incident, and platform.lucidworks.com is once again fully functional.
Sep 29, 18:24 UTC
Update - The platform.lucidworks.com interface is once again available and functional. No indexing or search query outage was experienced during this incident. We're continuing to monitor to ensure there are no lingering issues.
Sep 29, 17:55 UTC
Update - We have identified the source of the issue and have reverted the recent change that caused it. The fix is actively rolling out. Some users will see recovery and be able to log in to platform.lucidworks.com already, while for others it may not show full recovery until the rollout has fully completed.
Sep 29, 17:29 UTC
Investigating - The configuration UI at platform.lucidworks.com is currently unavailable and returning errors when users attempt to access it. Lucidworks engineers are actively investigating the problem.

This incident does NOT affect any indexing or search functionality; it is only preventing configuration changes to existing Connected Search applications.

We will post updates as soon as we have more details to share.
Sep 29, 17:14 UTC
Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

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