Resolved -
We have confirmed that reverting our earlier change has corrected the root cause of this incident, and platform.lucidworks.com is once again fully functional.
Sep 29, 18:24 UTC
Update -
The platform.lucidworks.com interface is once again available and functional. No indexing or search query outage was experienced during this incident. We're continuing to monitor to ensure there are no lingering issues.
Sep 29, 17:55 UTC
Update -
We have identified the source of the issue and have reverted the recent change that caused it. The fix is actively rolling out. Some users will see recovery and be able to log in to platform.lucidworks.com already, while for others it may not show full recovery until the rollout has fully completed.
Sep 29, 17:29 UTC
Investigating -
The configuration UI at platform.lucidworks.com is currently unavailable and returning errors when users attempt to access it. Lucidworks engineers are actively investigating the problem.
This incident does NOT affect any indexing or search functionality; it is only preventing configuration changes to existing Connected Search applications.
We will post updates as soon as we have more details to share.
Sep 29, 17:14 UTC