All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lucidworks Platform Operational
90 days ago
99.99 % uptime
Today
User Logins & Configuration Operational
90 days ago
99.99 % uptime
Today
Cloud Search & Self-Hosted Fusion Integrations Operational
90 days ago
100.0 % uptime
Today
Billing & Entitlements Management Operational
90 days ago
100.0 % uptime
Today
Lucidworks AI Operational
90 days ago
100.0 % uptime
Today
Custom Model Training Operational
90 days ago
100.0 % uptime
Today
Shared Lucidworks-hosted Embeddings Models Operational
90 days ago
100.0 % uptime
Today
Custom-trained Lucidworks-hosted Embeddings Models Operational
90 days ago
100.0 % uptime
Today
Shared Lucidworks-hosted Generative Models Operational
90 days ago
100.0 % uptime
Today
3rd-party-hosted Generative Models Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Beacon & Signals Ingestion Operational
90 days ago
100.0 % uptime
Today
Usage Analytics Hub Operational
90 days ago
100.0 % uptime
Today
Commerce Studio Operational
90 days ago
100.0 % uptime
Today
Inline Diagnostics Operational
90 days ago
100.0 % uptime
Today
Rules Management Operational
90 days ago
100.0 % uptime
Today
Query Rewrites Management Operational
90 days ago
100.0 % uptime
Today
Connected Search Operational
90 days ago
100.0 % uptime
Today
US Region Data Ingest Operational
90 days ago
100.0 % uptime
Today
US Region Search APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 6, 2026

No incidents reported today.

Mar 5, 2026
platform.lucidworks.com user interface unavailable
Resolved - We've confirmed that all platform.lucidworks.com functionality has been restored after reverting the most recently-deployed change. This incident only involved customer access to the SaaS Platform user interface; no search or inference capabilities were affected, and all Platform services remained operational.

A detailed analysis will be posted here as soon as it is available.
Mar 5, 22:13 PST
Monitoring - The recent change has been rolled back and UI functionality has been restored. We are monitoring to confirm full recovery.
Mar 5, 21:55 PST
Identified - We believe this issue to have been caused by a recently-deployed change for a specific customer UI feature that is currently in development.
Mar 5, 21:48 PST
Investigating - We are currently experiencing a disruption of the SaaS Platform user interface. Users are receiving 404 errors when attempting to access platform.lucidworks.com. All other SaaS Platform services remain operational.

There is no direct impact on end-user services or search experiences at this time, but the ability to provision or configure SaaS Platform-based services is affected.

We are actively investigating the issue and taking steps to restore access. We will provide further updates as more information becomes available.
Mar 5, 21:05 PST
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

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