All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lucidworks Platform Operational
90 days ago
99.93 % uptime
Today
User Logins & Configuration Operational
90 days ago
99.82 % uptime
Today
Cloud Search & Self-Hosted Fusion Integrations Operational
90 days ago
99.99 % uptime
Today
Billing & Entitlements Management Operational
90 days ago
100.0 % uptime
Today
Lucidworks AI Operational
90 days ago
99.99 % uptime
Today
Custom Model Training Operational
90 days ago
99.99 % uptime
Today
Shared Lucidworks-hosted Embeddings Models Operational
90 days ago
99.99 % uptime
Today
Custom-trained Lucidworks-hosted Embeddings Models Operational
90 days ago
99.99 % uptime
Today
Shared Lucidworks-hosted Generative Models Operational
90 days ago
99.99 % uptime
Today
3rd-party-hosted Generative Models Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.99 % uptime
Today
Beacon & Signals Ingestion Operational
90 days ago
99.99 % uptime
Today
Usage Analytics Hub Operational
90 days ago
99.99 % uptime
Today
Commerce Studio Operational
90 days ago
100.0 % uptime
Today
Inline Diagnostics Operational
90 days ago
100.0 % uptime
Today
Rules Management Operational
90 days ago
100.0 % uptime
Today
Query Rewrites Management Operational
90 days ago
100.0 % uptime
Today
Connected Search Operational
90 days ago
99.99 % uptime
Today
US Region Data Ingest Operational
90 days ago
99.99 % uptime
Today
US Region Search APIs Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
SaaS Platform unavailable
Postmortem - Read details
Dec 12, 13:19 PST
Resolved - The Lucidworks SaaS Platform is now fully restored and operational. The third-party network issue has been successfully fixed and full stability has been confirmed during our monitoring period.

We thank you for your patience. A detailed postmortem will be posted here as soon as it is available.
Dec 3, 14:05 PST
Monitoring - The core issue has been successfully mitigated by our third-party vendor. The Lucidworks SaaS Platform is now entering a critical monitoring phase as our teams verify full stability and functionality across all services (Lucidworks AI, Commerce Studio, etc.). We anticipate a full resolution announcement shortly.
Dec 3, 13:01 PST
Update - The Lucidworks SaaS Platform remains unavailable due to the external third-party issue. The vendor has successfully identified the root cause within their system and their engineering teams are now actively working on the corrective fix. We are closely monitoring their progress and maintaining direct communication. We will post our next status update within 30 minutes
Dec 3, 12:48 PST
Update - The Lucidworks SaaS Platform remains unavailable as our teams are still actively engaged with the third-party service vendor. We have successfully identified the root cause as a network infrastructure issue on the vendor's side, and we are closely collaborating with their engineering team as they prioritize and execute the necessary corrective actions to restore service stability and platform connectivity.
Dec 3, 12:16 PST
Update - The Lucidworks Platform remains unavailable due to an outage with a critical third-party service provider. Our teams are working directly with the vendor's engineers to restore connectivity and service stability as quickly as possible.
Dec 3, 11:28 PST
Identified - The Lucidworks SaaS Platform is currently experiencing an unexpected outage.

This impacts all services, including Lucidworks AI, Commerce Studio, Analytics Studio, and Connected Search.

We are actively investigating the root cause and deploying resources to restore full functionality as quickly as possible.

Next Update: We will post a full status update within 30 minutes.

We apologize for the disruption and appreciate your patience.
Dec 3, 10:30 PST
Investigating - We are currently investigating this issue.
Dec 3, 11:30 PST
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

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